Linkview 360 Repair Order Status keeps customers informed of the status of their vehicle and
promise times when in the dealership. This contributes to improving CSI and
customer retention.
Two of the highest scored questions on a CSI survey are “were you kept informed
of the status of your vehicle”, and “was your vehicle ready by the time promised
by the dealer” Answers to these two questions have a direct effect on CSI
scores. The Linkview360® Repair Order Status feature enhances communications
with the customer by keeping them informed of the status of their vehicle and
promise times, resulting in positive responses to CSI surveys.
Linkview 360 helps dealers improve CSI and results in increased customer loyalty
and customer retention.
Linkview 360 provides the marketing of new products and service specials in
addition to time sensitive information such as real time Repair Order Status and
live TV. Also, value added feeds such as news, weather, date and time. This
contributes to enhancing the customer experience when in the dealership.
Dealers experience improved revenue streams by promoting new products,
accessories, F&I and service specials to customers using the Linkview 360
digital signage solution. Also, the Repair Order Status feature provides
efficiency improvements in the service department, and this also results in
improved dealer profitability.
The Linkview 360 vehicle Repair Order Status feature provides improved work
flow, process, and transparency that ensure service advisors provide customers
with realistic promise times.
The Linkview 360 Repair Order Status feature provides a link on the dealer’s web
site where customers can go to see any changes in their vehicle status or
promise times. By doing this more customers are visiting the dealer’s web site
and this provides additional up sell and cross sell opportunities for the
dealer.